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Patron is a young person seeking summer employment,
internship or volunteer opportunity, wishing to explore careers, or
obtain job seeking advice.
- Be friendly and approachable.
-Help
your patron feel comfortable by smiling, making eye contact, and offering
assistance.
- Understand your patron's
question.
-Use
open questions, which can't be answered with 'yes' or 'no':
What would you like to know about student internships?
What have you found so far about becoming a teacher?
-Paraphrase or summarize to be sure you understand the request:
In
other words, you're looking for volunteering opportunities.
It sounds like you're looking for information about college majors.
If I understand you correctly, you'd like to see which jobs match
your interests.
-Use clarifying questions to generate a choice between options:
Do you need a list of colleges in New York State?
Are you looking for the education requirements for jobs you're interested
in?
-Anticipate potential problems in communicating - avoid professional
jargon, and be sensitive to differing communication styles.
-Be aware of non-verbal cues and body language.
-Listen for cues to adjust or refine your understanding of the request.
- Respect your patron's
privacy.
-Lessen distractions or move to a quiet area for the interview.
-Maintain objectivity and avoid premature assumptions.
-Give your patron the time and attention he/she needs.
- Plan and execute your
search strategy.
-Understand the level and amount of information needed.
Would you like to use books and other materials in addition to
online resources?
-Evaluate your patron's learning style, and determine limitations
on format or reading level.
Would you prefer a list of college websites, or a printed college
guide?
Would a book you can take home with you be more helpful?
-Ask if your patron has used the source before, and provide instruction
on its use.
Have you used a computer before to find information?
-Distinguish between advice and information; do not advise on, interpret
or apply a decision to a patron's personal situation.
- Follow up to determine
whether your patron is satisfied with the search results.
-Ask if the question has been answered completely.
Did you find the information you needed about college majors/internships/summer
jobs in the area?
-Check to see that the answer is understood.
-Encourage your patron to return to you for help, if needed.
Additional help is available
on this website
Use Teens for jobseeking advice,
career exploration tools, and employment opportunities.
Use Assessments for
career tests, personality-type assessments, and tools for self-discovery.
Use Colleges/Universities
to locate colleges locally, within NYS, United States and abroad.
Use Explore Careers
to find a career to match an individual's interests, and learn what
training is required. Includes Career Zone and Occupational Outlook
Handbook.
Use Interviewing for
information on preparation and technique, and virtual interviewing practice.
Use Networking to identify
strategies for making and using contacts in job-hunting and career transitions.
Use Research Employers
for company information and tips for researching companies online.
Use Resume
Help to create excellent resumes and cover letters.
Use Transferable
Skills to define transferable skills and learn how they can be used
in the job search.
Use Volunteering to locate
volunteer opportunities.
Library Resources:
Farr,
J. Michael. Young
person's guide to getting & keeping a good job (2000)
Fein,
Richard. 101
quick tips for a dynamite resume (1999)
Graber,
Steven. The
everything get-a-job book: from resume writing, to interviewing, to
finding tons of job openings (2000)
Ireland,
Susan. The
complete idiot's guide to cool jobs for teens (2001)
McNeill,
William. First
time resume (2000)
Visit Resources
Available at the Library for categorized listing of available career
materials.
Sue Hermans
Central Reference Library Services Coordinator
Poughkeepsie Public Library District
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